Cancellation Policy

StayGY Cancellation Policy

Last updated: August 28, 2026

Booking requests

A pending request may generally be cancelled before the provider accepts it.

Accepted bookings

Once accepted, the cancellation terms shown on the applicable listing should be followed. Guests and providers should communicate promptly if plans change.

Provider cancellations

Providers should cancel only when necessary and should notify the guest as soon as possible. Repeated provider cancellations may affect listing visibility or account standing.

Safety or materially inaccurate listings

Guests should report serious safety concerns, fraud, or listings that are materially different from what was advertised. StayGY may review the account or listing and take marketplace action.

Direct payments

Because StayGY currently does not collect online payment, any cash or direct-payment refund must be resolved with the provider unless StayGY later introduces a separate payment/refund system.